MY STRAWBABY acts as intermediary between clients and our network of boutiques, forwarding them all the details necessary for shipping purposes. Items will therefore be shipped directly by the respective boutiques; this means that in case of an order from multiple boutiques, you will receive multiple packages. This will imply a shipping cost per every item order from different locations. We ship in Italy and in all the other countries through DHL, UPS and SDA couriers.
TYPES OF SHIPPING
We offer both standard shipping (5-7 days) and express shipping (2-4 days) to allow you to choose based on your needs. For specific Italian regions such as Basilicata, Calabria, Campania, Puglia and the Islands, delivery might take up to one additional day. Working days are from Monday to Friday.
Within Europe, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Outside Europe, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
TRACKING OF ORDERS
Once your purchases are on their way to you, we'll send you an email with your shipping number as advised by the courier. Registered customers can Sign In to their account on MY STRAWBABY and find the information. For any problem regarding the tracking, MY STRAWBABY’s Customer Service (available at the email address firstname.lastname@example.org) will make the best effort to update you on the status of your order in the minor possible time.
All items are insured against theft and accidental damage whilst in transit to the shipping address. Once your purchases have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. When the item is delivered, we kindly ask you to check status of the package before signing the confirmation of delivery.
DISPATCH OF ORDERS
Orders are dispatched the working day immediately after the order date, following confirmation of payment and availability of stock. Orders made during the weekend (from Friday afternoon till Sunday evening) will be dispatched the following Monday morning. All MY STRAWBABY deliveries will be accompanied by an invoice which states the value of each single article. For items on sale, the invoice will report discounted amounts. If, for any reason, the packaged is not successfully delivered to the address indicated, you will be contacted by our Customer Service. If also in that case we are not able to identify alternative shipping address, the package will be returned to the original boutique and we will charge you for shipping costs. This amount will be deducted from the refund.
All customers, by placing an order, establish a commercial relationship with MY STRAWBABY and undertake to accept delivery of the parcel of their order. If a parcel is not delivered to the customer's address for causes due to his / her lack of co-operation (incorrect / incomplete telephone address, incorrect / incomplete address, absent addressee) or if the customer refuses the delivery, the parcel is returned to the sender MY STRAWBABY on behalf of the customer. Please note that in the event that for any reason a parcel is not withdrawn from the customer, shipping charges and any customs duties related to the return by the courier to the sender MY STRAWBABY are deducted / withheld from the refund due.
Returns & Replacements
MY STRAWBABY offers you the possibility to return your purchases in an easy and free* way with few steps procedure! (*For the moment we are only able to offer free returns in Europe)
YOU: EMAIL, PRINT, AND PREPARE THE PACKAGE
Contact our Customer Service at the email address email@example.com and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return, and state if you wish size exchange, store credit or refund. (Alternatively, you can log-into Your Account section on www.mystrawbaby.com and make this request online).
You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return.
Contact the courier indicated by MY STRAWBABY and agree on the best time and place for the pick-up.
PLEASE NOTE: If you are returning items to multiple boutiques, please ensure you create a return request for each boutique and pack each return separately.
US: RECEIVE, CHECK AND REFUND
The boutique you purchased from will receive your package and will check that the item is conform with how it was shipped to you.
We will confirm you by email that your return has been accepted.
We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies) and we will retain shipping cost.
A Few Simple Rules
The item must not be worn; it has to be in the same conditions as it was received, appropriately packaged in its original box.
Original tags of the item must not be removed.
The item must not have been washed or damaged in any way.
Returns must be within 10 days from the day of delivery.
If you would like to exchange an item, you will need to return the original item for which you will be refunded and then you can place a new order.
Payment, Pricing & Promotions
MY STRAWBABY accepts payment for the items purchased through credit card and Paypal. (Visa/Delta/Electron, MasterCard/Eurocard, Maestro)
PAYMENTS BY CARD
Select Credit Card as payment method when concluding your order. MY STRAWBABY uses a protected electronic banking system, serviced by Unicredit, and accepts Visa and Mastercard.
When completing an order, there will be no immediate charge on the credit card used for the payment. The transaction will be completed only when:
Details of the credit card will have been verified
The credit card issuer will have given us the authorization
If existing funds are sufficient and bank details are valid, Unicredit will instantly send an email notifying the success of the transaction. Once transaction is completed, Unicredit will send a confirmation email including the number of the transaction. The charge is carried out at the moment of the shipment and not at the moment of the order.
Our system guarantees optimum security levels for every transaction thanks to encrypted transmission SSL3 (Secure Sockets Layer) with a 128 bit Triple Des algorithm that protects the data you send to us over the internet. Furthermore fewer risks are ensured due to the enabling of Verified By Visa and Mastercard Securecode, the services that eliminate frauds and that allow customers to request a personal PIN number for online credit card transactions.
To make shopping even quicker and save time, Register as MY STRAWBABY client and save your credit card details in secure mode, in order to complete your orders in a few clicks!
PAYMENTS WITH PAYPAL
Select PayPal as payment method when concluding your order. After having confirmed details of your order, the log-in window for Paypal will appear and you will be able to log into your account and complete the payment. If you do not have a PayPal account, you will be able to create one from the login window before completing the order.
The items purchased will be sent exclusively to the address verified by PayPal. Therefore, we kindly ask you not to request delivery at an address different from the one indicatd by PayPal. The orders payed with non-verified PayPal accounts will be cancelled.
CASH ON DELIVERY
At checkout choose "Cash on Delivery" as payment method with an extra charge of €3,70. The payment will consist in cash given directly to the courier at the moment of delivery. (Only available in Italy).